Shipping policy

Shipping Policy – ELANORA

Shipping Policy

At ELANORA, we are committed to delivering your favourite coconut products safely and conveniently to your doorstep.

📦 Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive shipping and tracking details via your registered contact information.

🚚 Delivery Time

  • Standard delivery usually takes 3–7 business days depending on your location.

  • Delivery times may vary for remote or non-serviceable areas.

  • Delays may occasionally occur due to weather, logistics issues, public holidays, or other unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order value.

  • Any applicable free-shipping offer will be displayed on the website or at checkout.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking number. You can use it to check the latest delivery status of your order.

🏠 Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order. ELANORA is not responsible for delays caused by incorrect or incomplete address information.

📦 Damaged or Incorrect Products

If your package arrives damaged, leaking, or contains an incorrect product, please contact our customer support team as soon as possible with:

  • Order number

  • Photos/videos of the package

  • Photos of the product received

We will review the issue and assist you with the appropriate resolution.

🔄 Delivery Issues

If your order is marked as delivered but you have not received it, please contact us promptly so we can assist you in checking the shipment status with the delivery partner.

📞 Contact Us

For any shipping-related questions or assistance with your order, please contact the ELANORA customer support team through the Contact Us page.

ELANORA — Naturally Pure. Simply Coconut.

Note: Before publishing, replace the processing time, delivery window, free-shipping conditions, and contact details with the client's actual policies so the website doesn't promise terms the business doesn't offer.